Indian BPO Observer

Experian appoints data strategy director

Experian, the global information services company, has appointed Bernie Grady as data strategy director within its business information division.

GMI's second hi-tech IT development centre to be set up in Pune

Grey Matter India Technologies, a reputed IT outsourcing provider based in Mumbai has launched its new captive technical ODC in Baner, Pune.

IFSEC India 08 set to attract IT & BPO Segments

Focusing the IT and BPO segments, major players from security and fire safety market will be showcasing their products and services at IFSEC India 2008.

Impact of downturn will be co-specific, says Nasscom

The slow-down in the global economy could impact new projects of software companies, though the pressure would be far more company and client specific, according to National Association of Software and Services Companies (Nasscom) president Som Mittal.

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Mold-Tek to acquire US-based KPO

Mold-Tek Technologies, a structural engineering and packaging KPO firm, has plans to acquire US-based engineering KPO firm RMM Global and its India-based associate Technet Engineering Services.

MphasiS launches its new centre in Hyderabad

MphasiS, an EDS company, has expanded its India operations with a new centre in Hyderabad.

Wipro in R&D services deal with Harman

Wipro Technologies, the global IT services business of Wipro, has signed an R&D services outsourcing contract with audio and infotainment product manufacturer Harman International Industries, which by nature and scope can be much different from conventional time and material IT outsourcing contracts, and can bring large volume of business for the company going forward.

Attrition in BPOs 7.8% higher than other industries: survey

Attrition rates in India's lucrative BPO industry are about 7.8 per cent higher than in other industries, according to a report released by Hay Group, a global management consulting firm. The finding comes from a new report, BPO Special Sector Survey 2008, based on Hay Group's global online compensation and benefits database, PayNet. It shows that in general, staff turnover in India is 15.7 per cent, but at BPO companies, attrition is the country's highest at 23.5 per cent, followed by Communications (22 per cent) and Retail (18 per cent).

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SatNav partners with RT Outsourcing as service providers

SatNav Technologies, a navigation and GPS technology firm has partnered with RT Outsourcing as its service partners.

Uni0n Bank may set up BPO hub at GIFT

The public sector lender, Uni0n Bank of India has plans to launch a 24x7 customer care centre, and is looking to make GIFT the national hub.