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BPO Professional Of The Year - 2008

Pramod Bhasin, President & CEO, Genpact
Azim Premji, CMD, Wipro
Nandan M. Nilekani, Infosys



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  Experian appoints data strategy director - Friday, September 05, 2008
  Experian, the global information services company, has appointed Bernie Grady as data strategy director within its business information division. 
MORE TEXT | COMMENTS | People
  GMI's second hi-tech IT development centre to be set up in Pune - Friday, September 05, 2008
  Grey Matter India Technologies, a reputed IT outsourcing provider based in Mumbai has launched its new captive technical ODC in Baner, Pune.
MORE TEXT | COMMENTS | Business/Finance
  IFSEC India 08 set to attract IT & BPO Segments - Friday, September 05, 2008
 
Focusing the IT and BPO segments, major players from security and fire safety market will be showcasing their products and services at IFSEC India 2008.

MORE TEXT | COMMENTS | Events
  Impact of downturn will be co-specific, says Nasscom - Thursday, September 04, 2008
  The slow-down in the global economy could impact new projects of software companies, though the pressure would be far more company and client specific, according to National Association of Software and Services Companies (Nasscom) president Som Mittal.

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COMMENTS | Recommended Reading
  Mold-Tek to acquire US-based KPO - Thursday, September 04, 2008
  Mold-Tek Technologies, a structural engineering and packaging KPO firm, has plans to acquire US-based engineering KPO firm RMM Global and its India-based associate Technet Engineering Services.
MORE TEXT | COMMENTS | Business/Finance
  MphasiS launches its new centre in Hyderabad - Thursday, September 04, 2008
  MphasiS, an EDS company, has expanded its India operations with a new centre in Hyderabad.
MORE TEXT | COMMENTS | Business/Finance
  Wipro in R&D services deal with Harman - Thursday, September 04, 2008
  Wipro Technologies, the global IT services business of Wipro, has signed an R&D services outsourcing contract with audio and infotainment product manufacturer Harman International Industries, which by nature and scope can be much different from conventional time and material IT outsourcing contracts, and can bring large volume of business for the company going forward.
MORE TEXT | COMMENTS | Business/Finance
  Attrition in BPOs 7.8% higher than other industries: survey - Wednesday, September 03, 2008
  Attrition rates in India's lucrative BPO industry are about 7.8 per cent higher than in other industries, according to a report released by Hay Group, a global management consulting firm. The finding comes from a new report, BPO Special Sector Survey 2008, based on Hay Group's global online compensation and benefits database, PayNet. It shows that in general, staff turnover in India is 15.7 per cent, but at BPO companies, attrition is the country's highest at 23.5 per cent, followed by Communications (22 per cent) and Retail (18 per cent).

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COMMENTS | Recommended Reading
  SatNav partners with RT Outsourcing as service providers - Wednesday, September 03, 2008
  SatNav Technologies, a navigation and GPS technology firm has partnered with RT Outsourcing as its service partners.
MORE TEXT | COMMENTS | Business/Finance
  Uni0n Bank may set up BPO hub at GIFT - Wednesday, September 03, 2008
  The public sector lender, Uni0n Bank of India has plans to launch a 24x7 customer care centre, and is looking to make GIFT the national hub.
MORE TEXT | COMMENTS | Business/Finance
  Infosys BPO opens new centre at Mahindra World City, Rajasthan - Tuesday, September 02, 2008
  Infosys BPO has opened its second campus at Mahindra World City in Rajasthan. The company said it will invest Rs 531 crore in the new environmentally-friendly 42-acre campus.

MORE TEXT | COMMENTS | Business/Finance
  SatNav ties up with RT Outsourcing as service providers - Tuesday, September 02, 2008
  SatNav Technologies, a navigation and GPS technology company, has announced that it has tied up with RT Outsourcing as its service partner.
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Call-Centre News

Aegis to take on AOL's India call centre - CCF Online
Bus crushes call centre employee - Times of India
UW-Oshkosh Operates a Call Center for Yahoo! - Chronicle of Higher Education (subscription)
Aegis acquires AOL's call center operations in India - Siliconindia.com
India's ICICI Bank to move call centre ops - report - Reuters
World Phone Launches Inexpensive VoIP, Cable Broadband, Internet ... - TMCnet
Call centre cab at it again: Crushes Bhavan’s official near India Gate - Expressindia.com
Teachers' Day: The Sacrificial Goat - Media For Freedom
LIC Premium payment facility through TBS - Moneycontrol.com (press release)
New on DVD: 'The Case for Faith,' 'Married Life,' 'Outsourced ... - Hartford Courant

KPO News

BPOs: Tremendous headroom for pan-India growth - Hindu
MphasiS opens Hyderabad centre - Business Standard
Mold-Tek to buy US-based KPO - Daily News & Analysis
India Needs To Start Manufacturing - EFYTimes (press release)
OSPAI to promote Indian Outsourcing Industry - Express Computers
Biggest Investment in 3rd Party KPO in Western India - Siliconindia.com
Aegis acquires AOL's call center operations in India - Siliconindia.com
BWIR Shares Vision, Distinctive Business Model at Office Opening ... - India PRwire (press release)
KPO fastest growing vertical for Syntel - CIOL
Ignoring outsourced workers puts core business at risk - Sify

Medical Transcription News

Transcend Services Inc. Singular Research's Annual "Best of the ... - Seeking Alpha
Transcription unit ties up with US company - The Statesman
CBaySystemscompletes acquisition of stake in MedQuist - Economic Times
2008 Pittsburgh 100--Acusis Receives High Growth Recognition Honor - MarketWatch
TOPIC OF THE DAY: Don't permit outsourcing - Asbury Park Press
Making diversity work - Business Line
INDIA: India & the Internet - IBLS INTERNET LAW (subscription)
US firms seen outsourcing 60000 jobs to RP by 2010 - Inquirer.net
Bangalore bound: Local execs plan trade mission - Nashville City Paper
Development of the ICT sector – In pursuit of sustainable ... - Stabroek News

Manufacturing Outsourcing News

Dell Plans to Sell Factories In Effort to Cut Costs - Wall Street Journal
China, India travel, consumer, investment, banking, outsourcing ... - Cleveland Indy Media
new world map: India against China: global competition ... - Cleveland Indy Media
Asia Pacific Biotechnology Market (2008-2012): An Exhaustive View ... - MarketWatch
What share of Chinese exports is really made in China? - Journal of Turkish Weekly
GLV Inc. Announces Growth in Revenues and Enhanced Profitability ... - Canada NewsWire (press release)

Health Tourism News

UAE sets sights on medical tourism industry - AME Info
Health tourism ... India''s new mantra - Khabrein.info
The best of health - ArabianBusiness.com
Medical Tourism Is Great -- for Those Who Can Afford It - AlterNet
Globalisation and health care - Economist
At the Library - The Post-Standard - Syracuse.com
Fly2india4health promotes outsourcing of abroad patients for ... - PRarticle.com (press release)
Indonesian visitors a promotion priority - Bangkok Post
Indian Aura To Open A Gateway To Holistic Healing with A Difference - Focus on Travel News
Health Tourists - InjuryBoard.com

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